We are often asked exactly what a good IT provider should be doing to support their clients.
Here are the top 12 things your IT professional should be providing for you:
1. An IT strategy that supports your business - Your IT provider should pro actively help you plan ahead, measure outcomes, and continually identify possible improvements.
2. Regular discussions with your IT support team - Your IT provider should keep everyone in the loop as your business needs change.
3. Up-to-date network documentation - Your IT provider should keep records to ensure the effective management of your network.
4. Tested Disaster Recovery Plan - Your IT provider should ensure your information is retrievable in the case of emergency.
5. Data Backup solution with alerts and regular recovery testing - Your IT provider should ensure fast recovery of your data when you need it most to minimise delays.
6. Active industry-standard security and anti-virus practices - Your IT provider should ensure good practices protecting you from risky network exposure and lengthy downtime.
7. Hardware fit-for-purpose - Your IT provider should ensure your network is stable, maximising your time usage and eliminating unwanted interruptions and frustrating delays.
8. Asset Management - Your IT provider should replace unfit hardware as needed and know when your warranties expire.
9. Software Licensing management - Your IT provider should ensure you stay compliant with your licensing requirements.
10. Hardware covered by manufacturer’s warranty - Your IT provider should ensure fast replacement of hardware when required with less downtime.
11. Pro-active support & management of your infrastructure - Your IT provider should keep a watchful eye on operations. Many issues can be addressed before they affect your network!
12. Whole-of-life analysis - Your IT provider can ensure you don't lose productivity, which can cost businesses thousands of dollars per year. Don’t waste time and effort on outdated equipment or practices.
Is your IT provider providing you with the above services and peace of mind?
If you'd like to see your IT pro actively and professionally managed, contact us on 4909 3700 for a free discussion about your needs.
Here are the top 12 things your IT professional should be providing for you:
1. An IT strategy that supports your business - Your IT provider should pro actively help you plan ahead, measure outcomes, and continually identify possible improvements.
2. Regular discussions with your IT support team - Your IT provider should keep everyone in the loop as your business needs change.
3. Up-to-date network documentation - Your IT provider should keep records to ensure the effective management of your network.
4. Tested Disaster Recovery Plan - Your IT provider should ensure your information is retrievable in the case of emergency.
5. Data Backup solution with alerts and regular recovery testing - Your IT provider should ensure fast recovery of your data when you need it most to minimise delays.
6. Active industry-standard security and anti-virus practices - Your IT provider should ensure good practices protecting you from risky network exposure and lengthy downtime.
7. Hardware fit-for-purpose - Your IT provider should ensure your network is stable, maximising your time usage and eliminating unwanted interruptions and frustrating delays.
8. Asset Management - Your IT provider should replace unfit hardware as needed and know when your warranties expire.
9. Software Licensing management - Your IT provider should ensure you stay compliant with your licensing requirements.
10. Hardware covered by manufacturer’s warranty - Your IT provider should ensure fast replacement of hardware when required with less downtime.
11. Pro-active support & management of your infrastructure - Your IT provider should keep a watchful eye on operations. Many issues can be addressed before they affect your network!
12. Whole-of-life analysis - Your IT provider can ensure you don't lose productivity, which can cost businesses thousands of dollars per year. Don’t waste time and effort on outdated equipment or practices.
Is your IT provider providing you with the above services and peace of mind?
If you'd like to see your IT pro actively and professionally managed, contact us on 4909 3700 for a free discussion about your needs.
